Policies

  • Critical Information Summary - Talk&Text plan

    This Summary contains all the information you need about what is included in your purchase of the BigPurplePhone Talk&Text plan.

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  • Critical Information Summary - Family&Friends plan

    This Summary contains all the information you need about what is included in your purchase of the BigPurplePhone Family&Friends plan.

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  • Privacy Policy

    This Privacy Policy describes how bigpurplephone.com.au (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

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  • Terms of Service

    This website is operated by bigpurplephone. Bigpurplephone offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

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  • Refund Policy

    We offer a full refund for change of mind within 7 days of purchase so long as the phone is unused and unopened, packaging in original condition.

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  • Subscription Policy

    When you purchase a subscription your payment details will be stored securely and you'll be charged the nominated pre-paid amount each month commencing on the day you complete your transaction.

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  • Fair Use Policy

    This policy aims to ensure BigPurplePhone is able to provide a quality service to all of our customers, and no customers are disadvantaged by the behaviour of others.

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  • Complaints Handling Process

    This policy outlines how we will deal with any complaints. It is our goal to to keep our customers satisfied, which means as few complaints as possible, and that any complaints that do arise are dealt with openly, fairly and promptly.

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  • Shipping and Delivery | Talk&Text

    Once you have placed an order, you will receive a form to set up your mobile number and ID.

    Once you have completed the form we ship next business day, and delivery is usually next day (using the Express Post network).

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  • Shipping and Delivery | Family&Friends

    Once you have placed an order, you will receive a form to set up your mobile number and ID.

    Once you have completed the form we ship next business day, and delivery is usually next day (using the Express Post network).

    Read More