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BigPurplePhone SilverFox

SilverFox Carer's Website

📱 What the Carer’s App actually is

The “Carer’s app” is the Carer’s Website:

• 👉 manage.bigpurplephone.com Note that there is no ".au"

• You log in using the SMS link you receive after setting up the SilverFox BigPurplePhone

It’s designed to remotely manage the BigPurplePhone.

👥 Who can use it

• Loved One → the person using the phone

• Carer (you) → main controller with full access

• Family Administrators → up to 4 extra people who can also manage it

• Contacts → people saved on the phone

• Emergency Contacts → get alerts if SOS is pressed (with location)

🧭 How to use the Carer’s Website (simple steps)

🔐 1. Log in

1. Go to the Carer’s Website

2. Enter login details (sent in an SMS when phone was set up)

⚙️ 2. Manage the phone (main features)

📇 Add and manage contacts

1. Tap Contacts

2. Tap Add New Contact

3. Enter details + add photo

4. Tap Save

👉 Important:

• Adding a contact also adds them to the Safe Callers List (if enabled)

• You can edit or delete contacts anytime

🔒 Safe Callers List (very important)

• When turned on → ONLY Saved Contacts can call the phone

• Helps prevent scams or unwanted calls and text messages

⏰ Set reminders (e.g. medication)

1. Scroll to Reminders → tap Manage

2. Tap Add

3. Choose time and days

4. Add a title (such as. “Take medication”)

5. Save

✔ Repeats automatically until removed

📞 Make a video call

1. Tap Make a Video Call

2. Select contact

3. Tap Start Call

👉 If missed, the user gets a notification

🖼️ Share photos

1. Tap Share Photos

2. Add up to 5 photos

3. (Optional) add a short message

4. Tap Add

📲 Appears full-screen on the phone

🎵 Add music, radio & apps

• Choose radio/music stations

• Over 70 apps (like Facebook, YouTube, WhatsApp, Spotify) are available

🔍 Find My Phone

• Tap Find My Phone to see location

• Can disable phone if lost

⚙️ 3. Adjust phone settings

You can control things like:

• Make icons bigger

• Turn voicemail on/off

• Show recent calls (0, 3, or 6)

• Auto speakerphone

• Turn features on/off (weather, SOS, help)

🔘 4. The “Manage” button on the phone

• Opens the Carer’s Website from the phone

• You can turn it off if it confuses the user

• If turned off, you must log into the Carer's Website from another device to turn it back on

👍 Easy way to understand it

• You (carer): use the website to set everything up

• Loved one (user): just tap big buttons to call, see photos, etc.

💡 Extra helpful tips

• You can invite family to:

  • video call

  • share photos

• Emergency contacts get:

  • SMS alerts

  • location map when SOS is pressed

• Some features (like WiFi/Bluetooth) are turned on using the Carer's website first

  Articles you may find helpful

  How to add the Carer's Website to my home screen like an app.
  What is the Manage Button for?
  Which Apps are available on BigPurplePhone?

Need a new SIM plan?

I have a BigPurple SIM.

Extend the ring time on Telstra mobile.

1. On your BigPurplePhone clicking into the phone button then the dial pad like you are going to make a call.
2. Using the dial pad, dial the following sequence: **61*101** (and then the number of seconds you would like your phone to ring for: 15,20,25, or 30)
3. Tap #
4. Then press the call icon
   
   Example: To extend the ring time to 30 seconds, dial: **61*101**30# then press the call Icon.
   
   A message will pop up to let you know that the code is successful.

1. On your BigPurplePhone clicking into the phone button then the dial pad like you are going to make a call.
2. Using the dial pad, dial the following sequence: **61*321** (and then the number of seconds you would like your phone to ring for: 15,20,25, or 30)
3. Tap #
4. Then press the call icon
   
   Example: To extend the ring time to 30 seconds, dial: **61*321**30# then press the call Icon.
   
   A message will pop up to let you know that the code is successful.

Extend the ring time on Vodafone mobile

What's in the box?

1. BigPurplePhone
2. Clear jelly case
3. Wall plug and USB-C charging cord
4. Welcome letter
5. Welcome picture book
6. Quick Start Guide
7. Detailed instructions for Carers (for BigPurplePhone Silverfox edition only)
8. Sim extraction tool
9. Manufacturers safety leaflet

If you purchased a BigPurpleSIM with your BigPurplePhone:

1. Your Nano SIM card will already inserted inside your phone
2. SIM card plastic extender. This is handy if you choose to use the SIM in another phone at some stage that requires Standard or Micro SIM size.

A BigPurpleSIM plan is very different to other mobile phone plans.

Firstly, there are no lock-in contracts, just pay month-by-month, as you go.

We have a 'Help' button on every phone which calls our call centre where we provide technical support. If you choose our SIM then we can also support you with your mobile phone plan and billing without confusing ID verification each time you call, because your phone is already on our system.

The monthly subscription also covers:

○ Unlimited National calls and SMS/MMS*^

○ Internet connection for the BigPurplePhone SilverFox Edition

○ BigPurplePhone Premium Support and Service - Over the phone support so our vulnerable customers do not need to deal with call centres overseas. Because it is a fleet, we don't have the same problems with identifying people either when they call us - a huge benefit for many!

^ Subject to Fair Use Policy and Shipping Policy. Always read the Critical Information Summaries and Terms and Conditions when you buy.

Social Media

Facebook, Instagram, FB Messenger, WeChat, Zoom, WhatsApp, Signal

Search

Google Maps, Google, Internet

Email

Gmail, Outlook, Yahoo Mail, iCloud Mail

Food and Transport

Uber, UberEats, 12cabs, Coles, Flybys, Everyday Rewards, Woolworths, Opal Travel, Tripview Lite, Aldi

Health and Lifestyle

HotDoc, medibank, AlayaCare, BlueCare Hub, Weather, Estia Health, Mable, EasyVisit, Med-Advisor, Bible App, Google calender, Google Health, Google Keep, Address Book, BBC News, Omron, Connect, Hyegrove Connect

Entertainment

YouTube Music, Spotify, Youtube, ABC, Audible, Borrow Box, Libby, ABC Listen, Netflix, NYT Games, Tunin Radio, Amazon Kindle, Pocket Casts

Banking

ANZ, Comm-Bank, ING Banking, NAB Banking, Westpac, St.George Banking, NBPS Banking, Bendigo Bank, Reginal Australia Bank

Accessibilty

VA Connect, National Relay Service, Hearing Australia, Be My Eyes, Hearing Remote, Meta AI, Envision Companion, WeWalk, Amplifon, BeMore, Life360, myPhonak, Oticon, Signia App, My Starkey, Seeing AI, Unitron Remote, Live Transcibe, Envision, Ally, Emvi, Dolphin EasyReader, TapTap-See,

Shopping

Temu, eBay, Amazon Shopping

Telecommunications

My Telstra, My Optus, My Vodaphone, Aldi Mobile, Amaysim, My Lebara

Government Services

Related Articles

No, you can cancel anytime.

You own the handset outright and if you choose a BigPurplePhone monthly subscription, it is prepaid.

If you choose to stop using the BigPurplePhone service, simply send us an email at hello@bigpurplephone.com.au or call us on 02 9188 6998 Monday - Friday 9am-5pm AEST - we will cancel your account, and return your phone back to a regular Android phone.

BigPurplePhone Talk&Text

BigPurplePhone SilverFox

1. If you are a Carer, sign into the Carer's Portal at admin.bigpurplephone.com and go Phone > Settings > Disable Safe Callers List, or

1. If the Manage icon is enabled on your BigPurplePhone, you can access the phone settings by going Manage > Phone > Settings > Disable Safe Callers list

Allowing 'All Calls' can be helpful for a period of time to allow an expected call or SMS such as when receiving a call from a therapist or a code from MyGov. After receiving that call or SMS, the Safe Callers List can then be enabled again. This can be done an unlimited times on SilverFox.

If you buy a BigPurpleSIM from us, data usage is included as a part of the BigPurplePhone service^.

If you bring your own SIM, we recommend a plan with at least 5GB monthly as a minimum.

BigPurplePhone SilverFox

Video call

Missed video call notification

BigPurplePhone Talk&Text

BigPurplePhoneTalk&Text Editions are not able to make or receive video calls.

No, BigPurplePhone does not use either.

We have carefully selected and tested a number of Third Party Apps based on customer feedback; refer to Which Apps are available on the BigPurplePhone? for more details.

There are no third party Apps available on the BigPurplePhone Talk&Text Edition.

On BigPurplePhone SilverFox and SilverFox+ Editions, there is an extra large icon setting Manage > Phone > Icon size which can be set to 'Large'.

Home icons and Contacts can be made even larger

The Family&Friends portal allows you to video call and photo share and it is very simple for your Loved One

What is the BigPurplePhone Family&Friends Portal?

What is the BigPurplePhone?

What can I do on the BigPurplePhone app?

Is the BigPurplePhone safe for me to use?

What do I do now to accept the invitation?

What if I get two or more invitations?

One last thing...

BigPurplePhone has an optional Safe Callers List which blocks unknown numbers calling.

When you first activate your phone, you can enable the Safe Callers List. This will stop anyone who is not a saved Contact on the phone calling you. Only the Contacts that are saved to the BigPurplePhone can call.

When you set up your new BigPurplePhone make sure to add in all the people that you think will want to call - family, friends, the doctor and the dentist for example.

If a person is not on that list then they cannot get through with Safe Callers List enabled.

An image of the "Shall we allow All Calls" screen from the BigPurplePhone

Your BigPurplePhone rings at a loud volume (82 decibels, about the same volume as a regular hair dryer) with high quality audio so it's easily discernible.

Most Bluetooth speakerphones (such as the Jabra which you can order on our website) can be used with your BigPurplePhone; we even pair it for you before it leaves our warehouse.

BigPurplePhone Talk&Text

BigPurplePhone SilverFox

Enable Bluetooth on the BigPurplePhone Carer's website

If you select a BigPurplePhone SilverFox or SilverFox+ Edition, it can also be set up to always answer on speaker by accessing the Phone Settings on the Carer's website and enabling the Auto Speaker.

Enable Auto answer to Speakerphone

Related Articles

A Thoughtfully Designed Phone

Our large, high contrast keyboard has everything on one layer

Icons are bigger and bolder

Full Screen Notifications

BigPurplePhone also has large, full screen notifications for Incoming calls, New Messages, Missed Calls, Voicemails received, Reminders about appointments or medicines and Low Battery so you don't miss out on important information.

Example of an incoming call

Example of a New Message Notification

BigPurpleTalkTM

BigPurpleTalk says the word or letter of the dialpad, keyboard or button

Android Select to Speak

While we cannot control the Accessibility of third-party Apps and websites, the phone font is set to large text as standard so third-party apps and websites show the largest that Android will allow.

Enable the Select to Speak feature

Manage your Settings from a Carer’s portal

You can choose to Manage your settings via our Carer’s web portal, or you can do this from the BigPurplePhone. On the Carer’s portal, you or a Carer can see the phone settings more clearly than on a regular smartphone.

If this is not suitable, you can also access the Carer’s portal by enabling the ‘Manage’ button on your BigPurplePhone SilverFox Edition.

BigPurplePhone is not suitable for people with complete vision loss.

Image of the first screen when you login to the BigPurplePhone where you can set up a Carer

Even bigger icons

This is the view of Contacts when icons are set even larger than the usual, size.

1. Apps - Third Party Apps and Mobile sites can be chosen from a list of 70 such as eBay, Email, MyGov, WhatsApp plus a PIN can optionally be set for Apps where security may be desired
2. BigPurpleTalk(TM) - speaks the home screen, phones and keyboard in text messages as you type (English only)
3. Bluetooth - settings can be accessed through the 'Manage' feature
4. WiFi - settings can be accessed through the 'Manage' feature
5. Weather - show the local weather for today and the rest of the week, aligned with the phone’s location

1. Magnifier - zoom in (and out) on the camera view to see a menu or read the back of packaging when out and about
2. Dial Pad - Extra large and easily accessible
3. Contacts - Add, Delete and Edit Contacts on the phone, as well as on the Carer's Portal

1. Low Vision Extras - very large Home screen and Contact icons as well as extra large, accessible dial pad on high Contrast dial screen
2. 'Select to Speak' - this Android feature can be enabled, if desired
3. Manage - an optional button for more able users to access limited settings
4. Find my Phone - display a map showing the location of the User’s BigPurplePhone on the Carer's portal
5. Reminders - daily and weekly reminders for medicines or TV shows plus reminders for Birthdays, Anniversaries or other annual events
6. Safe Callers List - Customers can enable 'All Calls' or choose the 'Safe Callers List' instantly from the Carer's website (or using the 'Manage' feature). This will stop any unknown callers from reaching people who may be vulnerable to scammers.
7. Speakerphone - Set the phone so it always answers on Speakerphone
8. Vaccination Certificate - allows the Certificate to be uploaded and shown at venues

The BigPurplePhone is more than just a phone and not quite like any other service on the market. We have three models:

BigPurplePhone Talk&Text is just that – talking and texting only with a few simple features, no video calls or internet. See the list of features below.

BigPurplePhone SilverFox has all the features of the Talk&Text Edition PLUS a range of additional features listed below

BigPurplePhone SilverFox+ has all the features of the SilverFox Edition in a thinner, lighter, faster mobile with a larger battery as well as wireless charging

BigPurplePhone Talk&Text $599	BigPurplePhone Silverfox $749

All three phones have the following features:

1. No Fandangle - All Menu Settings are hidden so users don't get "lost" in phone settings (volume is still available).
2. Features are easy to find and use - it has high contrast text and there are big buttons
3. Optional no spam feature - set the phone so only trusted contacts can call your loved one
4. All features can be accessed by tapping, so if 'swiping' is difficult for you, you can tap your way through the phone.
5. Phone - calls are made using picture driven contact list or large, high contrast dial pad plus big buttons to call and disconnect.
6. Messages- Texting has never been easier with the option to either speak or type a message with our large high contrast keyboard.
7. It is based on a secure social network – no unwanted or spam calls and SMSs, if you enable the optional Safe Callers List.
8. Brightness Control - large full screen slider to adjust screen brightness.
9. Find my Phone - Locate the phone, see where it is on a map and get the address.
10. Photo - take a photograph using big buttons and just simple taps to zoom in and out.
11. SOS Emergency call button service - this sends an SMS to the Emergency Contacts with a google map showing the phone’s location. After 10 seconds, the user has the option to also call 000 and the location is automatically sent to emergency services- regardless of SIM or mobile data.
12. Speakerphone - easily heard (rated at 88 Decibels, about as loud as a hairdryer).
13. Technical support service – you speak with one of our team members when you call us to assist with your phone.
14. Time and Date - large-size current time and date at top of screen
15. Torch - a large button to turn on and turn off the handset LED to act as a torch.
16. Volume - pop-out menu to set volume and select ring tones.

1. Carer Portal - Allows Carers to remotely manage the phone.
2. Manage button - Optional access the Carer Portal via the BigPurplephone.
3. Find My Phone - View map of BigPurplePhone's location using the Carers Portal.
4. Video Calls - Video calls through to Contact's phone.
5. Weather - Displays weather in the local area of the BigPurplePhone.
6. Radio - One click radio stations.
7. Music - Choose from six music genres, alternatively add Spotify or YouTube.
8. Internet - Browse from a secure list of sites.
9. MyGov - and each State/Territory Government apps.
10. Vaccination Certificate - optional and still required for some medical facilities.
11. Disable Apps - Ability to toggle off any apps that you do not want or use on your home screen.
12. Disable SOS - Hide the SOS button on the BigPurplePhone
13. Web Apps - Choose from over 70 Apps including
    Audible, Facebook,Facebook Messenger, Gmail, Google, Google Maps, Instagram, MyGov, Outlook, Spotify, Uber, UberEats, WeChat, WhatsApp, Yahoo!, YouTube, YouTube Music, Zoom and the Service App or website for your State or Territory.
14. Annual and Medical Reminder - Birthdays, anniversaries and medical reminders.
15. Low Vision Features - Extra large icons and text.
16. BigPurpleTalkTM - Speaks the home screen, phone and keyboard in text messages as your type.
17. Select to Speak - Highlighted text is read aloud.
18. Accessibility - Controls visual and audio functions to make phone experience more accessible.

1. Lighter Handset - only 159grams so its easier to hold
2. Thinner Handset - only 6mm thick so it's not so bulky
3. Faster processor - quicker to perform everything
4. Bigger Battery - 4,800mAh battery ensures enough power to last longer between charges
5. Wireless Charging - no need to plug in to charge, just pop on the charger
   
   

Do you have a website?

Do you have a brochure?

Is there anyone I can talk to about BigPurplePhone?

Business / NDIS / MyAgedCare Enquiries

1. As soon as your invoice is paid we stage, pack and ship your BigPurplePhone
2. If you would like your Quote converted to an Invoice, simply let us know by emailing us at hello@bigpurplephone.com.au

a. Disable Call Waiting: Dial #43# (or *70)

b. Check Status: Dial *#43# to determine Status

c. Enable Call Waiting: Dial *43# to restore Call Waiting

☎️ How do I make a phone call?

👤 Option 1: Call a saved contact

1. Tap the photo (face) of the person on your screen

2. The phone will start calling automatically

🔢 Option 2: Dial a number

1. Tap the Dialpad

2. Enter the phone number

3. Tap the green call button 📞

✅ Tip: Use Speaker if you want hands-free calling.

💬 How do I send a text message?

1. Tap Type Message 💬

2. Select the person you want to message

3. Type your message using the keyboard

4. Tap Send 📤

✅ Tip: Keep messages short and simple for easy reading. Also the first 2 steps is how we view contacts previous messages.

🎤 How do I send a voice message?

1. Tap Speak a Message 💬

2. Tap the speaker icon 🔊

3. Wait for the countdown to finish ⏳

4. Speak clearly after the “blip” 🎙️

5. When finished, tap Send 📤

✅ Tip: Hold the phone close so your voice is clear.

📸 How do I take a photo?

1. Tap the Camera 📷

2. Point the phone at what you want to capture

3. Tap the big button to take the photo 🔘

4. View the picture, if it is a what you need click "Save", or click "Retake" if it is not correct.

✨ Extras:

• Zoom in/out with your fingers 🔍

• Tap the flip icon for a selfie 🤳

🖼️ Where do my photos go?

1. Open the Photo Gallery 🖼️

2. Tap any photo to make it bigger

3. Use the share icon to send it to someone 📤

✅ Tip: Liking a photo moves it to the top for easy access.

➕ How do I add a new contact?

1. Tap Phone 📞

2. Tap “New” ➕

3. Add a photo (optional) 🖼️

4. Enter name and phone number ✍️

5. Tap Done ✅

✅ Tip: Adding a photo makes it easier to call them later.

🔦 How do I use the torch (flashlight)?

1. Tap the Torch icon 🔦

2. Tap it again to turn it off

✅ Helpful for: finding things in the dark or at night.

🌞 How do I adjust screen brightness?

1. Find the brightness control 🌗

2. Slide it left or right to adjust

✅ Tip: Lower brightness saves battery.

🆘 How does the SOS button work?

1. Press the SOS button 🆘
   → Sends a message with your location to emergency contacts

2. Tap the green phone icon 📞
   → Tap the "Call" button to call emergency services

⚠️ Only use in emergencies.

☁️ How do I check the weather? (SilverFox only)

1. Tap the Weather icon 🌤️

2. View today’s forecast and temperature

🎵 How do I listen to music or radio? (SilverFox only)

1. Tap Music 🎶 or Radio 📻

2. Choose what you want to listen to

3. Tap play ▶️

📹 How do I make a video call? (SilverFox only)

1. Tap Video Call 📹

2. Select a contact

3. Start the call

✅ Tip: Make sure you are in a well-lit area.

❤️ What do I do if I need help? (SilverFox only)

1. Tap the Help button ❤️

2. A real person will assist you

📞 Or call: (02) 8660-1390

✏️ How do I use the stylus?

• Use the soft tip to tap or swipe ✍️

• The other end works like a pen 🖊️

✅ Tip: Great if your fingers don’t work well on the screen.

1. Tap on Messages:

2. Tap on View all Messages at the bottom of the screen:

3. Tap on the View Button below the message that you would like to Delete:

5. Tap on all the Messages from that Contact that you want to delete.

Note: Any Pictures attached to the Message will also be deleted but the original Picture will remain in your Collection.

6. A small circle appears on the right near each message:

7. Tap anywhere on each message you’d like to Delete to confirm your choice and a Tick will appear in the circle beside each Message you chose:



Note 1: If you make a mistake, you can Tap on the Message again to Unselect it.

Note 2: Pressing the Cancel Button (bottom left) will Unselect all messages so you can start again.

8. If satisfied with your choice, Tap on the Delete Button (at the bottom right of the screen) to remove all the messages you chose.

9. Tap on Yes (at the bottom of the next screen) to verify that you want to delete all the chosen Messages:

10. You will be taken back to the list of Messages from the same Contact so you can Select more Messages from them to Delete or Tap Home Button (top left) to return to Main Menu:

BigPurplePhone International Contacts

How to add a contact to the BigPurplePhone Talk&Text, the SilverFox and SilverFox Plus+ edition.

How to add a contact on the SilverFox and SilverFox Plus+ edition

2 - Once you are in the Manage button/ Carer's Portal, you need scroll down and locate the Contacts button and click "Manage"

BigPurplePhone Font Size

1. Go to the Safari app on your iPhone.
2. Go to the website you want to add to your Home Screen.
3. Tap the 3 dots at the bottom right
4. Scroll down the list of options, then tap Add to Home Screen.
   If you don’t see Add to Home Screen, you can add it. Scroll down to the bottom of the list, tap Edit Actions, then tap Add to Home Screen.

1. On your Android device, open Chrome .
2. Go to the website you want to create a shortcut for.
3. To the right of the address bar, tap More Add to home screen Create shortcut.
4. From the dialog that appears:
   • Rename: Select the default name for the shortcut or rename the shortcut.
5. Tap Add.

1. You can access the settings for this feature, either through the Carer's Portal or tap on the Manage button.

BigPurplePhone Talk&Text

BigPurplePhone SilverFox

BigPurplePhone SilverFox

1. We suggest you clean up the Contacts as long lists and duplicates are disorienting for vulnerable people.
2. While there is no limit to how many contacts you can add to the BigPurplePhone, we recommend a list not much bigger than 30 contacts.
3. Because the Contacts List is visual, with each Contact having a photo, we suggest taking the time to make this as usable as possible for your child or Loved One with nice clear images of their Contacts. You can choose faces, colours, patterns or logos. It’s up to you and what your loved one will find easy to see and understand.
4. You will need to setup Emergency Contacts, enter Photos and send invites to the App to the family and friends you choose. By the time you have done this, you might as well type their name and number in.

1. Under Contacts in the manage settings, there is an option to Add Contacts

2. Click on Manage and the following screen appears:

3. If using a computer, once Add New Contact is selected, the user can choose to import contacts using an Excel spreadsheet. This spreadsheet can be downloaded by clicking on the link below the import button or found here >> Sample Excel spreadsheet <<

BigPurplePhone SilverFox

1. After either pressing the Manage button or going to the Carers Portal at manage.bigpurplephone.com (after logging in with the credentials you created in the Carers Portal), scroll down to the Contacts area:
   
2. Click on the Manage button adjacent to the Contacts icon and the following screen will appear:
   
   
3. Click on the contact you want to edit or delete, we chose Bill Bloggs so the next screen appears:
   
   
4. You can update their name, email, phone number or their role here then press Update and a pop up in the top right corner will confirm the operation was successful:
   
   
5. If you click on Delete, their details will be removed from the Loved Ones contact list.
   
   

Loved One

We use the term Loved One to refer to people who use the BigPurplePhone to indicate that we are aware that they often need extra assistance. We help them to get the best from what may otherwise be a confusing array of technical functions on their mobile phone. By breaking down those barriers, the Loved One is not confronted with menus or the need to swipe left or right, so there’s no jargon involved or as we say, “No Fandangle”.

If the Loved One is capable, they may be able to configure their own BigPurplePhone SilverFox or SilverFox+ Editions by using the ‘Manage’ feature on their mobile; please refer to What is the Manage Button for?

Carer

This term refers to someone who sets up a BigPurplePhone SilverFox or SilverFox+ Edition on behalf of a Loved One so that they can use it to easily contact friends and members of their family. Using a free website, our Carers Portal at manage.bigpurplephone.com, Carers are allowed to show or hide a number of Buttons on their Loved One’s screen minimising confusion, such as Bluetooth and WiFi.

To ensure their Loved One is more comfortable, the Manage feature can also be used to setup personalised Music, Radio Stations and enable several Accessibility options.

A list of the functions that the Carer can perform remotely are described at What is the Manage Button for?

Family&Friends

People who aren’t involved in setting up a BigPurplePhone for a Loved One but still want to contact them are called Family & Friends. You can access a free website at my.bigpurplephone.com where you can communicate safely and securely by video and share photos with a Loved One on their BigPurplePhone SilverFox or SilverFox+ Edition. This is especially important if the Safe Callers List has been enabled as they will not receive calls from people who are not in their Contact List.

A personalised link to the Family&Friends portal is provided by SMS when the Loved One’s BigPurplePhone is first setup. This link directs you to our website where you can set it up as an app on your home screen of your own mobile phone. If you don’t set this up from the initial SMS, you can have the link resent from the Loved One’s Contact List.

BigPurplePhone Family&FriendsContacts Screen

After selecting a Contact, you can make a phone call, video call, send a message or share photos with the Loved One:

BigPurplePhone Family&Friends Communication Screen

2. The following Buttons are displayed, allowing the Loved One or Carerto select them:

Communication

	Phone allows access to the following Settings: Display Recent Calls – show and set to either 0, 3 0r 6 calls All Calls access – allows Loved One to access/delete full call log and add Contacts from calls Turn Voicemail On or Off - Enable or Disable Voicemail Button and add Voicemail number (if not Telstra) Icon Size – allows Loved One to increase BPP Icon size Turn Private Callers List On or Off - Enable or Disable the safe callers list Speaker – Enable or Disable the Auto Speaker Auto Answer – Automatically answer incoming calls and set ring duration before answer BigPurpleTalk- Enable or Disable BigPurpleTalk(TM) See also How do I turn on BigPurpleTalk?
	Loved One or Carer can click on the button to make a Video Call to the selected Contact Video Call - set Video Call Toggle On to allow Loved One to make Video Calls or Off to hide the button on their BigPurplePhone.
	Messages button only has 1 parameter: All Messages All Messages - Set All Messages Toggle On to allow the Loved One access to all messages ordered by date received and the ability to delete messages. If All Messages Toggle is Off, the Loved One can still see all messages but not delete any.
	Click on the button to add or manage the Photographs on the Loved One’s BigPurplePhone* See How do I add Photos to a BigPurplePhone? for instructions. Download All Photos – lets the Carer download all the Photographs to the Carer’s computer* Photos – set Photos Toggle On to allow the Loved One to select, view and share Photographs they’ve taken or saved. When switched Off, the Loved One can’t access any Photographs * These functions are only available from the Carers Portal

Contacts

Contacts – Loved One or Carer can select the button to add new Contacts, resend an invitation to an existing Contact, edit or delete a Contact See How do I import Contacts to the BigPurplePhone? or How do I edit or delete a Contact on the BigPurplePhone? for more instructions

Personalising <Loved One>'s phone

	Camera Toggle - switch On to allow the Loved One to take Photos. When switched Off, the Loved One can’t take Photos.
	Weather Toggle – Set to On allows the Loved One to see local weather for today and the rest of the week, aligned with the phone’s location. When Toggle is Off, the Weather button isn’t shown on the Loved One’s BigPurplePhone.
	Radio – Click on the button to manage their favourite Radio Station/s on their BigPurplePhone* Set Radio Toggle On to allow the Loved One to view and select the Radio Station/s chosen for them . When the Toggle is Off, the Radio button will not appear on the Loved One's BigPurplePhone. * This function is only available from the Carers Portal
	Music – Click on the button to manage their favourite Music genre/s on their BigPurplePhone* Set Music Toggle On to allow the Loved One to view, select and listen to genre/s of Music chosen for them. When the Toggle is Off, the Music button will not appear on the Loved One's BigPurplePhone. * This function is only available from the Carers Portal
	Magnifier - set Toggle On, to allow the Loved One to zoom in (and out) on the camera view to see a menu or read the back of packaging when out and about. When Toggle is Off, the Magnifier button will not appear on the Loved One's BigPurplePhone.
	Help - set this Toggle On to allow the Loved One to press the Help button to call our Call Centre where we provide support. When Toggle is Off, the Help button will not appear on the Loved One's BigPurplePhone.
	SOS Emergency - set this Toggle On and the Loved One can press either the SOS Emergency menu button or the SOS button at top right of the screen. A 10 second countdown begins and, if not cancelled, an SMS is sent to the Loved One’s Emergency Contact/s such as a Carer, Friend and/or Family Member with a google map link to the phone’s location. If there is no response after 10 seconds, the Loved One has the option to call 000 and the location of the BigPurplePhone is automatically sent - regardless of the status of the SIM or mobile data. If the Toggle is Off, neither the SOS Emergency menu button nor the SOS button are displayed. See also How does the SOS button work? for more detail

Web Apps

Click on the button to select which of the more that 70 Apps will be displayed on the Loved One’s BigPurplePhone. See How can I add/delete an App on a BigPurplePhone?

Covid Features

Tapping the button allows the Carer or Loved One to upload a Vaccination Certificate. If the Toggle is On, the Vaccination Certificate button will be displayed so the certificate can be shown. If the Toggle is Off, the Vaccination Certificate button will not be shown on the Loved One’s BigPurplePhone.

Settings

	WiFi - set the WiFi Toggle On, so the WiFi button will be displayed and the Loved One can configure and connect to their local WiFi (if available). If the Toggle is Off, the WiFi button will not be displayed.
	Bluetooth - set the Bluetooth Toggle On, so the Bluetooth button will be displayed and the Loved One can connect to their Bluetooth devices (such as headphones, speakers and some Hearing Aids). If the Toggle is Off, the Bluetooth button will not be displayed.
	Tap the button to display a map showing the location of the Loved One’s BigPurplePhone.
	Accessibility - setting the Accessibility Toggle On, so the Accessibility button will be displayed and the Loved One can select and configure various parameters to improve usability. These include the following features: Customise the way third party apps look Large buttons and text Extra large home screen and contact icons - ideal for low vision Enable Text to Speak and Talkback for impaired vision High Contrast dial screen AA Accessibility rated (Wc3 Convention) If the Toggle is Off, the Bluetooth button will not be displayed.
	Support is available online at or by calling on 02 8660 1390 Monday - Friday 9am-5pm AEST

Manage my BigPurplePhone

Manage - set this Toggle On to show the Manage button on the Loved One’s BigPurplePhone so they can change the various settings themselves. With the Toggle Off, the Manage button is not displayed.

Reminders

	Tap on the button to add, delete or amend reminders for Birthdays, Anniversaries or other annual events.
	Tap on the button to add or delete Reminders for daily or weekly events such as taking medication or catching their favourite TV show.

Note: When a Toggle is mentioned, this refers to a ‘Slider’ which can be set Off or On to control the feature, as follows:

Toggle OFF	Toggle ON

SilverFox

Talk&Text

1. Press a Volume Button located on the right side of your BigPurplePhone.
2. Press the 3 dots on the volume control panel.
   
   
3. Choose the 'Settings' button on the bottom left hand side.
   
   
4. Choose the 'Phone ringtone SIM1'
5. Pick a ringtone that suits your needs, the click 'OK' at the bottom right hand side of the screen to save your selection.
   
   
6. Choose the arrow at top right to return to BigPurplePhone
   
   

BigPurplePhone SilverFox

However, if Safe Callers List is enabled, that must be disabled to receive the code sent from MyGov. You can enable Safe Callers List again after your Loved One has logged in to MyGov.

Adding and deleting Apps is possible from the Carer’s Website or using the "Manage" feature including adding a PIN for security; please refer to the following steps for detailed instructions.

Carer’s Website/ "Manage" button Instructions

1. Scroll down to Web Apps

1. Press "Choose" to enter the BigPurplePhone AppShop

3. Click on the 'Toggle' icon next to the App you want to add from the following topics: Accessibility, Banking, Email, Entertainment, & Transport, Health & Lifestyle, Shopping, Social Media, Telecommunications, Service App or website for your State or Territory.

An App is 'Selected' if the Toggle is Purple - for example in the following picture, Messenger is Selected whereas Facebook and Instagram are not Selected:

Note: BigPurplePhone does not provide support for third party Apps, please refer to the individual providers website for support for these services. For technical reasons some of these are the mobile web version of the service and some are the App.

BigPurplePhone Talk&Text

It is not possible to access other Apps using BigPurplePhone Talk&Text Edition.

Related Articles

Voicemail ON

Voicemail OFF

When you first receive your BigPurplePhone handset, you set the phone to enable or disable the Safe Callers List.

If you change your mind, you can enable or disable the Safe Callers List as follows:

BigPurplePhone Talk&Text

BigPurplePhone SilverFox

Account problems

Technical issues

Technical Support for your BigPurplePhone is available on 02 8660 1390 Monday - Friday 9am-5pm AEST

Help button

We also have a Help button on every phone which calls our call centre where we provide technical support. This is in addition to the red SOS Emergency button.

On BigPurplePhone SilverFox & SilverFox Plus+ edition, there is an extra large icon setting Manage > Phone > Icon size which can be set to 'Large'. This makes the home screen buttons and the Contacts larger - ideal for those with vision impairment such as Macular Degeneration.

If you access third party web apps from the BigPurplePhone SilverFox SilverFox Plus+ edition, such as WhatsApp and Google, you will find the font size has been set to large.

1. Tap the Meta AI Button

On your BigPurplePhone SilverFor home screen, find the Meta AI icon shown and tap it to open the App. If the button is not shown, you need to add it by going to Manage > WebApps > Accessibility See also How can I add/delete an App on a BigPurplePhone?

2. If no Meta glasses are already paired, the permission requests below will appear and you need to allow both:

A. Allow nearby devices	B. Allow phone visibility
Tap Allow to let BigPurplePhone find nearby devices.	Tap Allow to make your phone visible to nearby devices.

3. Once both permissions are allowed, continue with the setup in Meta AI:

A. Select your glasses	B. Prepare for pairing
Choose the glasses model that matches your device in the Meta AI App	Follow the app’s prompts: remove the protective tab, leave glasses in the case and confirm the blue LED is on
C. Choose the device	D. Let setup finish
Keep the glasses close to your phone. When the device request appears, select your glasses from the list.	Wait while Meta AI pairs the glasses and checks for updates. Follow any remaining prompts in the App.

4. Confirm pairing

Check that the request is for your glasses, then tap Pair. Your device name and pairing code may differ from this example. Respond when this request appears during pairing.

NOTE: After two denials, the original permission pop-up will no longer appear. You will need to allow access in Settings

Tap Open settings > Permissions. Scroll to Nearby devices > Allow Return to BigPurplePhone,then tap Allow on the phone visibility request.

Alternative: press and hold Bluetooth

Press and hold the Bluetooth icon. Allow nearby devices, then allow phone visibility.

The Connected Devices screen opens and you can choose the device to be connected there.

____________________________________________________

Warning: Most devices sold since early 2025 should be compatible. The Nokia C32 is not compatible. Compare the rear camera assembly with the phone shown on the right to help identify this model.

1. Your WiFi may be Off because it's been turned Off by clicking the WiFi Toggle on the phone.
   Tap the WiFi Button on the BigPurplePhone:
   
   WiFi will be On if the Toggle has the highlighted dot on the right, as shown below:

   	WiFi OFF
   	WiFi ON

2. Similarly, Mobile Data may have been turned Off - you can check this as follows -
   Tap the Mobile Data Button on the BigPurplePhone:

   

   Mobile Data will be On if the Toggle has the highlighted dot on the right, as follows:

   	Mobile Data OFF
   	Mobile Data ON

3. Alternatively, your Internet may not be available due to an equipment problem with either the WiFi Router or the Service Modem (which may be the same device if you have a Mobile Internet connection by either 4G, 5G or Satellite).
   
   Due the huge variety of suppliers and connection options, we are unable to help you if this is the case except to suggest checking the lights on the equipment to ensure that Power is on and that all cables are secure.

To add a photo to an existing contact, follow these steps:

BigPurplePhone SilverFox

With one click of the 'Weather' menu button, the current local temperature and the weekly forecast can be viewed at any time. This feature is only available on BigPurplePhone SilverFox.

BigPurplePhone Talk&Text

Occasionally a mobile phone will lose connection to the mobile network and the mobile data setting needs to be turned on again.

If you see the 'Mobile Data' menu button (1), there has been a loss of connection.

(2) Mobile data is shown OFF

(3) Mobile data is shown ON

BigPurplePhone SilverFox

(1) Radio Menu Button

(2) Radio Station List

MyGov Button

Handset volume control [HMD/Nokia Mobile]

1. Increase the volume up by pressing on the top button of the three on the right side of the handset (looking from front of phone), pressing the middle button turns the speaker volume down.
2. This brings up a menu on the right hand side of the screen
3. Select the icon with the bell – this is the ring tone control and can be changed to Mute or Vibration

Here's a diagram showing the 'Volume' and 'Power' buttons on the side of the handset when looking at back of a BigPurplePhone handset, near the camera lenses -

Pressing the top button increases the Volume (+)

Pressing the middle button decreases the Volume (-)

Pressing lowest button will turn the screen On or Off

Sound and vibration menu

Volume buttons on screen

Volume control when on a call

WiFi Button

BigPurplePhone SilverFox

Connect to WiFi (advanced user)

Related Article

(ii) Tap on right arrow (or scroll down) to Speaker

Speaker OFF

Speaker ON

1. adjust phone settings [Auto Speaker, BigPurpleTalk TM, Icon size, Number of recent calls (0,3,6), Safe Callers List, Select to Speak]
2. add/delete Apps [over 70 available, some may have an optional PIN added]
3. add/delete/edit Contacts
4. show/hide Menu Buttons [Accessibility, Bluetooth, Camera, Help, Manage, Photos, Radio, SOS/Emergency, Vaccination Certificate, Video Calling, Weather, WiFi]
5. add/delete Music Stations [Classic Vinyl, Golden Days, Hope, Non Stop Oldies, Soul, The Beatles]
6. add/delete Radio Stations
7. add/delete/edit Birthdays & Anniversaries plus Reminders (daily/weekly)
8. Find My Phone - View map of BigPurplePhone's location

Instructions for Manage Feature

1. Press the volume up by pressing on the top button of the three on the right side of the handset (looking from front of phone). Pressing the middle button turns the speaker volume down.

2. This brings up a menu on the right hand side of the screen

3. Tap on the dark red circle icon on the top of the menu

4. Select the icon with the bell – this is the ring tone control and can be changed to Mute or Vibration

Volume Buttons on Handset

Pressing the top button increases the Volume (+)

Sound and vibration menu.

Tap the ellipsis (...) to show the Sound and vibration menu to allow you to adjust settings for individual volume controls as well as control of other aspects such as handset vibration

Volume Buttons on Screen

There is also a volume up and down button on the bottom of your screen when you are on a call so you can turn the volume up or down there too.

Speaker and volume burtons when on a call

Speakerphone Controls

We suggest that for BigPurplePhone SilverFox users, it be set to Speakerphone by default.

This can be enabled in the Carer’s website at admin.bigpurplephone.com under Manage > Phone > Settings

Speakerphone OFF

Speakerphone ON

When the SOS Emergency Call (1) button is tapped, a 10 second countdown (2) begins and if not cancelled, an SMS is sent to the Loved One’s Emergency Contact/s such as a Carer, Friend or Family Member with a google map of the phone’s location.

2 SOS Emergency Countdown

If there is no response after 10 seconds, the user has the option to call 000 (3)and the location of the BigPurplePhone is automatically sent - regardless of the status of the SIM or mobile data.

3 000 and Emergency information label

They can either remove 000 and call someone else or tap on the Emergency information label (3) twice to display then call their Emergency Contact to let them know what happened.

4 Tap again to view Emergency Contact information

Related Article

Periodically, Android will update the Operating System on your BigPurplePhone. This is something that Android does and unfortunately, we cannot control it.

You need to accept the installation and follow these instructions -

○ Tap on the words "Download & install now"

○ Select "Use Mobile" ^

○ When prompted select "Restart Now"

We have prepared a PDF showing what this looks like here.