Financial Hardship Policy
Are you having trouble paying for your pre-paid service? If you are struggling financially because you have lost your job, been unwell, there was a death in the family, you are impacted by domestic or family violence, or a natural disaster, we may be able to help you by coming to a payment or other arrangement that meets your needs. There may be other reasons why you can’t pay your bill, so the sooner you contact us, the sooner we will be able to help you.
How we can help
Some things to think about before you contact us Below, we have outlined some of the ways we may be able to help our customers in Financial Hardship.
- Request a payment extension.
- Request a change/downgrade to eligible plans (if available).
- Request a suspension of your eligible services for up to 90 days with no plan fees.
Our Financial Hardship Policy
Our full Financial Hardship Policy can be accessed here > Financial Hardship Policy
Contact Information
Before you contact us, think about which one might be best for you, work out how much you can afford to pay and why. We will all then be in a better position to work out a solution that meets your needs.
For more information or to discuss your situation, please contact us:
Phone: 02 9188 6998
Email: hello@bigpurplephone.com.au